Privacy Policy

1. Introduction

This Privacy Policy applies to information collected through our website, quote requests, phone calls, email, and SMS interactions related to our non-emergency medical transportation services in Florida, including Palm Beach County.

2. Information Collected

We may collect the following categories of personal information:

• Contact details (name, phone number, email address).
• Ride details (pickup/drop-off location, appointment time, service notes).
• Communication preferences, including SMS opt-in status.
• Basic website usage data (device/browser information and page interactions).

3. How Information Is Used

We use information to:

• Provide, coordinate, and improve transportation services.
• Respond to quote requests, scheduling questions, and customer support needs.
• Send service-related updates, reminders, and confirmations.
• Maintain records, comply with legal obligations, and prevent misuse.

4. SMS Consent and Messaging Privacy

If you consent to receive SMS messages from Eleven28 Medical Transportation, we use your phone number only for service-related and approved messaging purposes. Messaging frequency may vary. Message and data rates may apply.

Important: Phone numbers and SMS consent are not shared with third parties or affiliates for their own marketing purposes.

SMS opt-in data and consent are not shared with third parties or affiliates.

5. Opting In and Out of SMS

• You may opt in to receive SMS through our forms, service conversations, or other clear consent methods.
• You can opt out at any time by replying STOP.
• For assistance, reply HELP or contact us directly.
• Consent to receive SMS messages is not a condition of purchase or service when applicable.

6. Data Sharing and Third Parties

We do not sell personal information. We may share limited information only as needed to:

• Operate essential business services (for example, communication or hosting providers).
• Comply with legal requirements, lawful requests, or safety obligations.
• Protect our rights, customers, and operations.

Any service provider access is limited to the information required to perform their contracted function.

7. Cookies and Analytics

Our website may use cookies and similar tools to support core functionality, understand site traffic, and improve user experience. You can control cookies through your browser settings.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is guaranteed to be 100% secure, but we work to reduce risk and limit unnecessary access.

9. Retention

We retain personal information only as long as needed for business operations, customer support, legal compliance, dispute resolution, and recordkeeping requirements.

10. User Rights and Choices

You may request access to or correction of your personal information, ask questions about how your information is used, and request deletion where legally applicable.

11. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.